Q & As

Top-of-the-line podiatry in Havelock North 
and Napier


When you’re in need of foot treatment, but unsure of how to proceed, call Boyce Podiatry in Havelock North and Napier. 

Our experienced team of podiatrists can help guide you in the right direction, which may be as simple as changing your footwear or as complex as needing custom orthotics. Read through our Frequently Asked Questions below and learn more about how we can help your sports injury or general foot care needs.
Happy customer after the treatment

Do I need a referral?

No, you can come to us direct. Although if you are seeing another health provider for the same issue it would be great to have some information from them about their involvement, and any ACC claim that they are currently using.

Will ACC pay for my visit?

ACC only contributes in part towards your treatment fee. You will need to pay a co-payment to make up the difference. Our current ACC co-payment is $38-$48 per 30minutes. For further information, go to http://www.acc.co.nz/making-a-claim/what-support-can-i-get/ECI0016 or phone ACC 
0800 101 996.

For ACC related injuries over 12months old

If your injury is over 12months old we are be required to seek prior approval from ACC to get your podiatry visits covered. This requires an assessment visit and a form we need to fill in. The assessment visit will need to be paid for privately until approval is gained, then ACC or Boyce Podiatry can reimburse you.

Will ACC pay for my orthotics?

In some cases ACC will contribute towards funding of custom orthotics and footwear. For funding, the need for the orthotic has be directly related to the injury, and a specialist (orthopaedic surgeon or GPSI) has to approve the need for them. Once the specialist approval has been gained we send an approval request with quote to ACC, from which they make a decision whether they will fund the orthotic for the related injury. For further information phone ACC 
0800 101 996.

How long will my appointment take?

Initial appointments are 30-45 minutes duration. Follow up appointments are mostly 30minutes unless notified at the time of making the appointment.

What do I need to bring along to my appointment?

Helpful pieces of information include a list of current medications, current x-rays or scans and any ACC claim details relating to your issues. Specialist reports are also handy. 

If your appointment is in relation to a foot or leg pain issue, please bring along a selection of shoes you would wear in a normal week. Some shorts or similar for hip and knee joint assessment and video gait are also handy.

What can I expect at my first appointment?

When you present to the clinic, you will be welcomed by our friendly team who have you fill in a new patient form. Please arrive 10minutes early to give yourself ample time to fill this in. Save even more time and have us this email this out to you so you can fill it in before you arrive.

Is there car parking/ disability access?

Both our Havelock North and Napier clinics have off street car parking and disability access. Mobility scooters are fit in both clinics.

Do you do house calls?

Yes, our senior podiatrist Anne will be happy to discuss this personally with you to organise the best solution.

Payment options

We accept cash, eftpos debit card, credit card (Mastercard, Visa), cheque and on-line banking as payment options.

Can I bring a support person?

Absolutely. Our consultation rooms are big enough for up to 3 support persons.
Experienced podiatric examining the feet of the patient at the Boyce Podiatry
Experienced podiatric examining the feet of the patient at the Boyce Podiatry
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